Online extra | Florida case offers lessons-learned for outsourcing. While Florida’s contract with Convergys Corp. of Cincinnati to consolidate and process human resource services for 32 state agencies has produced substantial benefits, it also serves as a stark example of what can go wrong when a government agency outsources certain functions to the private sector. [GCN.com State & Local News]
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GAO: Immigration agency lacks IT focus for digital file project. Better IT project and vendor management must be in place before any money is spent on a $190 million plan to digitize millions of immigration records, the GAO said in a report harshly critical of the U.S. Citizenship and Immigration Services agency.